At Velora Vista, we strive to process and deliver your orders with care and efficiency.

Please note that fragrances listed under our Water-Based Linen Spray Collection are prepared on an order basis and may require approximately 5–7 working days for preparation and dispatch.

For Oil-Based Fragrances designed for diffuser machines, orders are processed after confirmation and are generally dispatched within 2–3 working days.

Delivery timelines may vary depending on your location and courier service availability. Once your order has been dispatched, you may receive shipment or tracking details via email or WhatsApp.

Customers are requested to provide complete and accurate shipping information to avoid delays or failed deliveries. Velora Vista will not be responsible for delays caused by incorrect addresses, courier issues, weather conditions, or circumstances beyond our control.

We also offer customized fragrance impressions and signature scent blends tailored to customer requirements. Processing times for customized orders may vary depending on the nature of the request.

If your order arrives damaged, incorrect, or incomplete, please contact us immediately so we can assist you accordingly.

For shipping and delivery-related inquiries, please contact us at:

Email: info@veloravista.com
WhatsApp: 03182542539